Privacy Policy

Last updated July 01, 2026

This Privacy Notice for Jialo ("we," "us," or "our"), describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:

• Visit our website at https://getjialo.com or any website of ours that links to this Privacy Notice
• Use Jialo. Jialo is an online group-buy management tool for community organizers. It helps organizers create order pages, collect guest orders, manage pickup and payment status, send order confirmations, and maintain order records, while allowing organizers to continue using LINE, Facebook, WeChat, or other community channels to reach their buyers.
• Engage with us in other related ways, including support, feedback, or product-related communications.

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at support@getjialo.com.

SUMMARY OF KEY POINTS

This summary provides key points from our Privacy Notice, but you can find out more details about any of these topics by using the table of contents below to find the section you are looking for.

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.

Do we process any sensitive personal information? Some of the information may be considered "special" or "sensitive" in certain jurisdictions, for example your racial or ethnic origins, sexual orientation, and religious beliefs. We do not process sensitive personal information.

Do we collect any information from third parties? We do not purchase or collect personal information from data brokers or unrelated third-party sources. If you choose to log in with Google, we may receive basic profile information from Google as described in this Privacy Notice.

How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so.

In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties.

How do we keep your information safe? We have adequate organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.

How do you exercise your rights? The easiest way to exercise your rights is by contacting us at support@getjialo.com. We will consider and act upon any request in accordance with applicable data protection laws.

TABLE OF CONTENTS

1. WHAT INFORMATION DO WE COLLECT?
2. HOW DO WE PROCESS YOUR INFORMATION?
3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
5. DO WE OFFER ARTIFICIAL INTELLIGENCE-BASED PRODUCTS?
6. HOW DO WE HANDLE YOUR SOCIAL LOGINS?
7. HOW LONG DO WE KEEP YOUR INFORMATION?
8. HOW DO WE KEEP YOUR INFORMATION SAFE?
9. DO WE COLLECT INFORMATION FROM MINORS?
10. WHAT ARE YOUR PRIVACY RIGHTS?
11. CONTROLS FOR DO-NOT-TRACK FEATURES
12. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
13. GROUP-BUY ORGANIZER AND BUYER INFORMATION
14. INTERNATIONAL DATA TRANSFERS
15. DO WE MAKE UPDATES TO THIS NOTICE?
16. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
17. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

• names
• phone numbers
• email addresses
• mailing addresses
• usernames
• contact preferences
• contact or authentication data
• pickup and delivery preferences
• profile images, uploaded images, or other visual information submitted through the Services

Sensitive Information. We do not process sensitive information.

Social Media Login Data. Our Services allow organizers to register or log in using a Google account. If you choose to log in with Google, we may receive certain profile information from Google, such as your name, email address, and profile picture, depending on your Google account settings and permissions, as described in the section called "HOW DO WE HANDLE YOUR SOCIAL LOGINS?" below.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies.

The information we collect includes:

• Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called "crash dumps"), and hardware settings).
• Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
• Location Data. We may use your IP address or analytics data to estimate your approximate location, such as your city, region, or country. We do not intentionally collect precise GPS location data as part of the Services.

Google API

Our use of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

• To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.
• To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
• To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
• To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
• To fulfill and manage your orders. We may process your information to fulfill and manage your orders made through the Services.
• To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services.
• To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
• To evaluate and improve our Services and user experience. We may process information when we believe it is necessary to identify usage trends, troubleshoot issues, improve product functionality, and improve the user experience.
• To comply with our legal obligations. We may process your information to comply with our legal obligations, respond to legal requests, and exercise, establish, or defend our legal rights.

3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We may share information in specific situations described in this section and/or with the following third parties.

Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors, or agents ("third parties") who perform services for us or on our behalf and require access to such information to do that work.

The third parties we may share personal information with are as follows:

• AI Service Providers: Anthropic
• User Account Registration and Authentication: Google OAuth 2.0
• Web and Mobile Analytics: Google Analytics
• Cloud database & backend: Supabase
• Website hosting: Vercel
• Transactional email: Resend
• Functionality and Infrastructure Optimization: Termly.io

We also may need to share your personal information in the following situations:

• Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services and your account, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.

We use Google Analytics to help us understand how visitors use our Services, such as which pages are viewed and how users navigate our site. This information helps us maintain, improve, secure, and troubleshoot our Services. We do not use tracking technologies to display third-party advertisements or for cross-context behavioral advertising.

Google Analytics

We may share your information with Google Analytics to track and analyze the use of the Services. To opt out of being tracked by Google Analytics across the Services, visit https://tools.google.com/dlpage/gaoptout. For more information on the privacy practices of Google, please visit the Google Privacy & Terms page.

5. DO WE OFFER ARTIFICIAL INTELLIGENCE-BASED PRODUCTS?

In Short: We may offer optional AI-assisted features to help organizers manage their group-buys.

We may offer optional AI-assisted text analysis features, such as helping organizers parse menu or product text into structured product information. If you choose to use these features, the text you provide may be processed by our AI service provider, Anthropic, for the purpose of generating the requested result.

All personal information processed using our AI features is handled in line with this Privacy Notice and our agreement with our AI service provider.

6. HOW DO WE HANDLE YOUR SOCIAL LOGINS?

In Short: If you choose to register or log in to our Services using a Google account, we may have access to certain information about you.

Our Services offer you the ability to register and log in using your Google account details. Where you choose to do this, we will receive certain profile information about you from Google. The profile information we receive will often include your name, email address, and profile picture, as well as other information you choose to make available through your Google account settings.

We will use the information we receive only for the purposes that are described in this Privacy Notice or that are otherwise made clear to you on the relevant Services. Please note that we do not control, and are not responsible for, other uses of your personal information by Google. We recommend that you review Google's privacy notice to understand how they collect, use, and share your personal information.

7. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law.

For organizers, we generally retain personal information for as long as the organizer maintains an account with us. For guest buyers, who do not create an account, we retain order and contact information for as long as reasonably necessary to support the relevant organizer's group-buy records, provide the Services, comply with legal obligations, resolve disputes, enforce our terms, or until a valid deletion request is processed.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

8. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

9. DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 years of age. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at support@getjialo.com.

10. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: You may review, change, or terminate your account at any time, depending on your country, province, or state of residence.

Withdrawing your consent: If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time by contacting us at support@getjialo.com. However, please note that this will not affect the lawfulness of the processing before its withdrawal.

Account Information: If you would at any time like to review or change the information in your account or terminate your account, you can contact us at support@getjialo.com. Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.

Cookies and similar technologies: Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services.

If you have questions or comments about your privacy rights, you may email us at support@getjialo.com.

11. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Notice.

California law requires us to let you know how we respond to web browser DNT signals. Because there currently is not an industry or legal standard for recognizing or honoring DNT signals, we do not respond to them at this time.

12. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In Short: If you are a resident of California, you may have the right to request access to and receive details about the personal information we maintain about you and how we have processed it, correct inaccuracies, get a copy of, or delete your personal information.

Categories of Personal Information We Collect

• A. Identifiers — Real name, postal address, telephone number, unique personal identifier, online identifier, IP address, email address, account name — Collected: YES
• B. Personal information as defined in the California Customer Records statute — Name, contact information — Collected: YES
• C. Protected classification characteristics — Gender, age, race, ethnicity, etc. — Collected: NO
• D. Commercial information — Transaction information, purchase history — Collected: YES
• E. Biometric information — Fingerprints and voiceprints — Collected: NO
• F. Internet or other similar network activity — Browsing history, interactions with our Services — Collected: YES
• G. Geolocation data — Precise device location — Collected: NO
• H. Audio, electronic, sensory, or similar information — Profile images, uploaded images, or other visual information submitted through the Services — Collected: YES
• I. Professional or employment-related information — Collected: NO
• J. Education Information — Collected: NO
• K. Inferences drawn from collected personal information — Collected: NO
• L. Sensitive personal information — Collected: NO

We will use and retain the collected personal information as needed to provide the Services or for:

• Category A — As long as the organizer maintains an account with us, or, for guest buyer information, for as long as reasonably necessary to support the relevant organizer's group-buy records.
• Category B — As long as the organizer maintains an account with us, or, for guest buyer information, for as long as reasonably necessary to support the relevant organizer's group-buy records.
• Category D — As long as the organizer maintains an account with us, or, for guest buyer information, for as long as reasonably necessary to support the relevant organizer's group-buy records.
• Category H — As long as the organizer maintains an account with us, or, for guest buyer information, for as long as reasonably necessary to support the relevant organizer's group-buy records.
• Category F — 1 year

Will your information be shared with anyone else?

We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. Learn more in "WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?"

We have not sold or shared any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months. We have disclosed the following categories of personal information to third parties for a business or commercial purpose in the preceding twelve (12) months, for the purpose of operating, hosting, securing, and providing the Services, and for group-buy order fulfillment with the relevant organizer:

• Category A. Identifiers
• Category B. Personal information as defined in the California Customer Records law
• Category D. Commercial information
• Category F. Internet or other electronic network activity information
• Category H. Audio, electronic, sensory, or similar information

Your Rights

You have rights under certain US state data protection laws, including:

• Right to know whether or not we are processing your personal data
• Right to access your personal data
• Right to correct inaccuracies in your personal data
• Right to request the deletion of your personal data
• Right to obtain a copy of the personal data you previously shared with us
• Right to non-discrimination for exercising your rights
• Right to opt out of the sale of personal data, cross-context behavioral advertising, or profiling that produces legal or similarly significant effects. Jialo does not sell personal data, use personal data for cross-context behavioral advertising, or engage in profiling that produces legal or similarly significant effects.

How to Exercise Your Rights

To exercise these rights, you can contact us by emailing us at support@getjialo.com.

Under certain US state data protection laws, you can designate an authorized agent to make a request on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf.

Request Verification

Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. We will only use personal information provided in your request to verify your identity or authority to make the request.

California "Shine The Light" Law

California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes. If you are a California resident and would like to make such a request, please contact us at support@getjialo.com.

13. GROUP-BUY ORGANIZER AND BUYER INFORMATION

Jialo is a group-buy management tool used by group-buy organizers to create order pages, collect guest orders, manage pickup and payment status, and maintain order records. When a buyer submits an order through a group-buy page, the buyer's order information and contact information may be made available to the organizer of that specific group-buy for purposes such as confirming the order, arranging payment, pickup, delivery, customer support, and related communications. Jialo does not sell buyer contact information, and buyer information submitted for one organizer's group-buy is not made available to other organizers for their own marketing or unrelated purposes.

14. INTERNATIONAL DATA TRANSFERS

Your personal information may be processed, stored, and transferred in countries other than the country where you are located, including the United States and other locations where our service providers operate. These countries may have data protection laws that differ from those in your country. By using the Services, you understand that your information may be transferred to and processed in these locations as necessary to provide the Services.

15. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this Privacy Notice from time to time. The updated version will be indicated by an updated "Revised" date at the top of this Privacy Notice. If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.

16. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may email us at support@getjialo.com.

17. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the applicable laws of your country or state of residence, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. To exercise your privacy rights or request to review, update, or delete your personal information, please email us at support@getjialo.com.